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How do I cancel my subscription?

  • Updated

As an owner, you can cancel your subscription anytime.

Note: Cancellation goes into effect at the end of your current trial or pre-paid period. You and any team members will have full access until then. We do not refund dues already paid. Once effective, you and any team members will be downgraded to basic access.

  • After it takes effect, you'll still have access to content you created with features that are no longer available to you. You'll be able to host games with them. But you won't be able to save edits without first removing features that are no longer available to you.
  • Team content is not deleted, but the team space (and content within it) cannot be accessed. If you start a new subscription in the future, this content will be made available again.
  • Canceling a subscription is not the same as deleting an account, though canceling should be done before an account is deleted. 

How to cancel

From your account settings menu, choose Manage users or Team settings. Then tab over to Billing and click Manage subscription.

Note: "Kahoot! Plus for personal use" subscribers do not have a team space. Instead of Manage users or Team settings, the account menu will simply have a direct link to the Billing page.

Note: If you subscribed via our iOS or Android mobile app, your subscription is managed by Apple or Google. You may see a Manage subscription link in your account settings menu that directs you to sign in to the appropriate app store. You'll need to cancel directly within the app store that manages your subscription. Any billing matters (including refund requests) for mobile subscriptions are subject to Apple or Google's terms and require you to contact them directly to resolve.

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This will take you to a secure area where you can view and change payment details. In the Subscription section, click Cancel Subscription.

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Reactivate subscription

While your subscription is scheduled to end, you can visit your Billing tab again and click Reactivate subscription.

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If your subscription has already ended, you can instead visit your Billing tab and click Renew subscription.

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8 comments

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  • Avatar
    PaulaFontalvo142

    GIVE ME MY MONEY BACK!!!!

  • Avatar
    clubfr11

    I'm literally a kid. I don't have a credit card. I just accidentally clicked business or something instead of personal and now it won't let me go back and change it without entering a credit card that I don't have!

  • Avatar
    Amrita_Prabhu
     
    Did not receive any response my emails. Please respond as soon as possible!
     
    I have requested for a refund of 240$ that was charged to my account. Post the free-trial, I do not intend to use the kahoot portal at all. Especially this has been charged for the whole year! 
     
    At least kindly charge for a month and refund the remaining amount. There is no phone number we can reach as well. 
     
    Please consider the pandemic situation we are in, and kindly refund the 240$ amount, I have already cancelled the subscription from the portal as well. 
     
  • Avatar
    FahimFirf

    It's impossible to get in touch with you guys?  WHY?  I am a corporate client. Could someone please contact me? urgently!

  • Avatar
    Smudge83

    A 5 day trial and no option to pay a reasonable monthly subscription. Premium subscription clearly advertised as free whilst schools are closed. A disgrace. Although it's only £108 I will contact my bank if I am not refunded and I will ensure that 100's of teaching colleagues are aware of this con. Unbelievable way of expoliting hard working low paid teachers.

  • Avatar
    Groovy_Duckling

    There is no option to DELETE credit card details after (free trial) subscription is cancelled?!

  • Avatar
    Ritch8
    • Edited

    Hello, I would like to cancel my subscription, but there is no cancel option in  my account, also i don't have any idea when will my subscription will end.  Please do something about this, thank you.

  • Avatar
    Teej57
    • Edited

    I would like to cancel my subscription, i hope you can do something about this.

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