Ask for help
Contact us. We're happy to investigate why your kahoot was flagged and help get it out of moderation.
When you contact us, please select General from the Inquiry category and then Flagged/quarantined kahoot for What is your inquiry about?.
Please include your username and the title of your kahoot in the description of your request.
If your kahoot was flagged or quarantined in error
- Let us know and we’ll happily investigate. Please keep your kahoot public, as we cannot review private kahoots.
If you do not want to change anything
- If you want to continue using and sharing your kahoot as it is, change your kahoot’s visibility to “private” to immediately release your game from moderation.
If you’ve updated your kahoot
- If you believe your kahoot now aligns with our Acceptable Use Policy, simply ask us to re-review your kahoot.
Frequently asked questions
- How does content get flagged?
- What is and is not allowed in a kahoot?
- What do the different moderation statuses mean?
How does content get flagged?
Only public content is subject to moderation. We have three moderation methods in action:
- AI scans for words or phrases often used inappropriately
- Moderators search for inappropriate content
- Kahoot!'ers like yourself can flag inappropriate content
What is and is not allowed in a kahoot?
Generally, we're happy to allow content that has clear academic value, does not contain personal information and strives for objectivity. Our Acceptable Use Policy outlines that it's the responsibility of every user to ensure their content is not:
- Illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language which;
- Infringes on any trademark, patent, trade secret, copyright, or other proprietary rights;
- Contains any type of unauthorized or unsolicited advertising;
- Impersonates any person or entity, including any Kahoot! AS employees or representatives.
What do the different moderation statuses mean?
Once flagged, our moderation team will review your kahoot (usually within 24 hours) to determine if it should be quarantined or approved.
- Flagged: You can edit, delete, and play your kahoot. It’s accessible to everyone who has a direct link to it, though it can't be found through the Discover page. You will receive in-platform notices about this.
- Quarantined: You can only edit or delete your kahoot. It’s not accessible to anyone but you. You will receive an email as well as in-platform notices about this.
- Approved: You can edit, delete, play and share your kahoot like normal. It cannot be flagged until after you’ve edited it.
| 💡 Next steps 💡 ➡️ How to make a kahoot public, private, or other 💡 Read more 💡 |
19 comments
since when was this a thing?
I wrote a fact about how in the 1800's there was a job as a "poo and wee" collector and this got flagged. How amusing!
Amusing ineed. Would love the know who came up with their filter.
Made 35 question quiz in the Estonian language, no foul language, no copyright violations, and got quarantined within minutes! AI does falsely flagging!
And i can't do anything to change it because there are no violations in it and it does not say why it was quarantined! I don't know what to do. I am afraid to make next Kahoot quiz in Estonian language, because making 35 question quiz is an effort and what if it gets quarantined again for no reason whatsoever?
PS: I sent an e-mail to support and this problem was solved (support is fast and helpful). The word "pikk" (long) which caused it was completely harmless in Estonian language. In the context "pikk nina" (long nose) it was harmless as well. Automated detection system needs some tweaking and updating. Or it would be good if it at least showed to the creator what word is the culprit.
Got flagged again. 80's music quiz. This time figured it out myself: the culprit was singers actual name Tom Hooker. Had to remove his "naughty" name.
I am a teacher and my Kahoot got quarantined about 5 minutes before my class started, forcing me to come up with a new activity on the fly. The reason it was quarantined? The French word for "picnic" happens to have letters within it that spell a bad word in French. I am frustrated that I pay for this service and can't get a human being to override what is obviously an AI mistake.
I made a Kahoot for the book Code Talker, and it was flagged the second I saved it. I cannot change the language of most of my content without confusing my students. Why do we have to have this feature? Why not just stick to letting humans flag things if they see it? I changed some of the letters to "censor" certain words that I'm guessing got it flagged, so we'll see how that changes things. The words are in the book, so I don't think Kahoot has the right to make me change wording straight from the book. I dislike this feature GREATLY.
I didn't write any bad thing, I don't know why my Kahoot got flagged, plis check this
I agree
I made a Kahoot! for students learning a foreign language, and my game keeps on being placed on quarantine because one word vaguely resembles and English swear word (if it were grossly misspelt and mistyped). I have made multiple requests for the quarantine to be removed, but it either keeps on being placed back on quarantine or my requests are duly ignored.
Utter rubbish.
This has to be the worst AI ever. I have no pictures in the Kahoot and all of the questions are spelled correctly and only have to deal with the muscular system and muscular contractions.
Lo de kahoot es alucinante , por lo menos si lo ponen en cuarentena que digan el por qué y donde estaría lo que tengo que modificar para que se pueda aceptar.
No entiendo por que me bloquean mi kahoot si no tiene nada de malo. Ayuda porfavor!
IF you can flag and quarantine my kahoot using an algorithm and e-mail about it, why can't you email me the question number so I can delete it and teach. I'd rather lose one question because your system is poorly constructed than have to come up with a whole new lesson plan minutes before class starts. THis is supposed to be a helpful site. This has happened to me twice now and I'm about ready to stop using this platform out of frustration.
Terrible feature. I cannot get my kahoots out of quarantine and can only assume it is due to the fact that it is discussing "Master and slave nodes" regarding radio components. It is the nomenclature of the components. I have tried respelling everything but still no use. Blanket quarantining everything is not a solution.
This site repeatedly flags content addressing mental illness and alternate sexualities (in an academic context). Seems malicious and discriminatory to me.
Getting flagged without any reasons is frustrating. I teach first grade and use this as a spelling assessment where I purposely misspell things and the kids have to pick the correct spelling. I need to you to tell me exactly why I was flagged without having to go through all the hassle of emailing and waiting to see what is wrong.
Clearly your AI is poor, as my kahoot has breast cancer and other reproductive medical terminology that apparently was flagged. Very poor quality AI and not intelligent to discern smut from medical problems.
WEAK
We apologize for any inconvenience our moderation may have caused. Since Kahoot! is widely used in classrooms for all ages, we must be very particular about what we allow.
Please be aware that our moderation process is automated. When a kahoot is flagged, it is reviewed to determine if the word deemed "inappropriate or offensive" by the system is indeed inappropriate in the context of the sentence or kahoot.
Some words, although completely appropriate in certain contexts, can have hurtful or hateful connotations in others. Even a perfectly normal medical term might be used to offend or ridicule. Therefore, the system's role is to report a kahoot where a word could potentially be used with malicious intent, but the final decision is made by a human reviewer.
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