Can’t upgrade in the mobile app

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7 comments

  • Avatar
    natuschka

    You show an option "restore purchases" which is not even available in my Kahoot app !!!

    I just recently purchased a year's subscription - kahoot Pro - and am UNABLE to use it!

    Despite repeated emails to staff, I'm getting only computer-generated responses.

    If I had known this would happen, I would never have bought a subscription in the first place!!!!!

    Please can you correct this problem??

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  • Avatar
    Wendy_proctor

    I paid for the pro plan year subscription but when I decided to upgrade, it charged me but does not give me access to the premium features. I love using Kahoot and my class greatly enjoys it but am very frustrated about not being able to use the package I purchased. I have been in touch with IT but thus far the problem is still not fixed. 

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  • Avatar
    Kess22b

    Same as above

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  • Avatar
    Lansie31

    Same problem, this is going to lose a lot of customers

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  • Avatar
    mummytetlow

    Same problem too!

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  • Avatar
    Sunanto_ng

    Have the same problem !

     

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  • Avatar
    Olav_W

    Same here.... 

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