If you purchased a subscription through the Google Play Store or Apple App Store but our mobile app doesn’t recognize it, try the following:
- Try to restore your purchase
- Open the profile page in the app
- Tap “Restore Purchases”
3. If all else fails, contact our support team. Tell us what the problem is and please let us know how you’ve tried to fix it.
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2 comments
You show an option "restore purchases" which is not even available in my Kahoot app !!!
I just recently purchased a year's subscription - kahoot Pro - and am UNABLE to use it!
Despite repeated emails to staff, I'm getting only computer-generated responses.
If I had known this would happen, I would never have bought a subscription in the first place!!!!!
Please can you correct this problem??
I paid for the pro plan year subscription but when I decided to upgrade, it charged me but does not give me access to the premium features. I love using Kahoot and my class greatly enjoys it but am very frustrated about not being able to use the package I purchased. I have been in touch with IT but thus far the problem is still not fixed.
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