If you purchased a subscription through the Google Play Store or Apple App Store but our mobile app doesn’t recognize it, try the following:
1. Sign out of your account, then log in again
2. Try to restore your purchase
- Open the profile page in the app
- Tap “Restore Purchases”
3. If all else fails, contact our support team. Tell us what the problem is and please let us know how you’ve tried to fix it.
Article discussion
7 comments
You show an option "restore purchases" which is not even available in my Kahoot app !!!
I just recently purchased a year's subscription - kahoot Pro - and am UNABLE to use it!
Despite repeated emails to staff, I'm getting only computer-generated responses.
If I had known this would happen, I would never have bought a subscription in the first place!!!!!
Please can you correct this problem??
I paid for the pro plan year subscription but when I decided to upgrade, it charged me but does not give me access to the premium features. I love using Kahoot and my class greatly enjoys it but am very frustrated about not being able to use the package I purchased. I have been in touch with IT but thus far the problem is still not fixed.
Same as above
Same problem, this is going to lose a lot of customers
Same problem too!
Have the same problem !
Same here....
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