What are Kahoot!’s refund and late payment policies?

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4 comments

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    Camilinsky

    Respectable having no refunds. But there’s a gray zone where you take advantage for customers. Example: As free user you can use only two types of questions. If you want to pick others, you have to pay, what is correct and I did, but nowhere said that you will not have access to full questions instead of a few more. Want it? Guess... pay more. That’s tricky and it makes me felt uncomfortable.
    Ok. No refund as policy. Respectable, but not fair, and you lost one customer. Thanks

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    MagsMolloy

    You just charged me for an annual membership which I have NEVER requested on this account. You have done this WITHOUT my consent!!!!! Billing has not been active since DECEMBER 2019!!!!!!!! I expect a refund of the FULL AMOUNT ASAP!!!!!!!!!!!!! Absolutely unacceptable!!!! I will be disputing this transaction with my bank!

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    shanimw
    We are in the middle of a global pandemic, and for fun, I made a family quiz for us to do via zoom. We are a big family, so I upgraded to Kahoot Pro to allow for more than 10 of us to compete. I done this through your 7 day FREE trial system. I wasn't interested in becoming an annual member, therefore did not read the terms and conditions, I just wanted to provide a fun quiz for more than 10 family members to access.
     
    I repeat, we are in the middle of a global pandemic, so quite understandably, I am not exactly paying attention to my miscellaneous Kahoot account however, after seeing I've used your service just once 7 days ago, you have billed me for an ANNUAL SUBSCRIPTION - ultimately you have taken £240.00 from me in the middle of global pandemic. I AM LIVID - I DEMAND A FULL REFUND IMMEDIATELY. You are taking advantage of people at a very vulnerable time and I won't stand for it.
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    denisher1996

    I demand a refund, my money was automatically took it and I live in El Salvador so please help me 'couse I really need that money.
    Everybody knows what we are going through. Maybe you can give me some percentage back but help me kahoot I know this is a great tool but the payments must be monthly.

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