In general, we have a no refunds policy. Per section 5 in our Terms and Conditions, downgrades or cancellations are effective at the end of your current billing cycle. Dues already paid to us will not be returned.
If a scheduled recurring payment is declined, we’ll email you to update your payment information. We’ll also send email reminders every few days. If your payment information is not updated within 10 days, your subscription will be canceled. To fix this, you’ll need to sign in and navigate to your billing page to update billing information and reactivate your subscription.
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4 comments
Respectable having no refunds. But there’s a gray zone where you take advantage for customers. Example: As free user you can use only two types of questions. If you want to pick others, you have to pay, what is correct and I did, but nowhere said that you will not have access to full questions instead of a few more. Want it? Guess... pay more. That’s tricky and it makes me felt uncomfortable.
Ok. No refund as policy. Respectable, but not fair, and you lost one customer. Thanks
You just charged me for an annual membership which I have NEVER requested on this account. You have done this WITHOUT my consent!!!!! Billing has not been active since DECEMBER 2019!!!!!!!! I expect a refund of the FULL AMOUNT ASAP!!!!!!!!!!!!! Absolutely unacceptable!!!! I will be disputing this transaction with my bank!
I demand a refund, my money was automatically took it and I live in El Salvador so please help me 'couse I really need that money.
Everybody knows what we are going through. Maybe you can give me some percentage back but help me kahoot I know this is a great tool but the payments must be monthly.
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