Current status: Good
May 16, 2021 5:28 am CST - We are experiencing issues with a third-party service provider affecting assigning challenges and accessing reports on our web platform. Users are seeing an “Oops! We’re having a little difficulty retrieving your report” error message when attempting to do one of these things. Reports for live games hosted during this time are also not accessible.
For the time being, you can use our Android or iOS mobile app to assign challenges. We will do our best to make all reports available on all platforms as soon as possible.
- May 16, 2021 8:03 pm CST - Resolved. Our engineers will continue to work with our third-party service providers to explore ways to prevent outages like this in the future. But at this point, all services are fully operational.
Apr 21, 2021, 4:00 pm CST - Our platform login authentication is down. Our team is actively working to resolve this.
- Apr 22, 2021, 2:00 am CST - Resolved - This was due to a technical issue in our system that has since been resolved. Additional measures have been taken to ensure reliability in this service.
Feb 8, 2021, 9:32 am CST - One of our support team's tools is experiencing instability issues. We believe this is a 3rd party issue. We are continuing to monitor and investigate. This will likely cause delays in our support team responding in a timely fashion. We'll work to catch up as soon as possible. For an immediate response, you can click the green bubble in the bottom right of the screen and give our new chatbot Robyn a try! 🤖
- Feb 8, 2021, 11:09 am CST - Resolved - Our team can once again respond to support requests. They are now working to work through their backlog. Delayed responses may still occur for some time.
Nov 19, 2020, 9:26 am CST - Between about 7:00 am CST and 9:00 am CST today, there was a technical issue preventing access to some of our databases. This may have prevented some users from logging in, resetting passwords, accessing or saving kahoots, accessing game reports. It's possible that live games hosted during this time are missing game reports, or that challenges active during this time are missing information from players who played the challenge during this time. We are still investigating the scope in which this may have impacted users. However, the issue itself is resolved.
Sep 1, 2020, 3:08 pm CST- We are investigating intermittent issues with accessing reports and assigning challenges from create.kahoot.it. We believe this started around 7:00 am CST today. All other services are fully operational. For the moment, you can try our iOS or Android mobile app to view reports and assign challenges. We will add a new entry here when this is resolved.
- Sep 2, 2020, 3:40 am CST - Resolved - The issue with accessing reports and assigning challenges from create.kahoot.it is resolved. All services are fully operational.