If your device is disconnected whenever you wake up its screen, this may be because the default settings in most mobile phones/tablets/iPads/iPhones have battery-saving features enabled that may cut-off websocket traffic.
What should I do if this happens to my device?
Keep your screen on and unlocked. In many cases, our platform will reconnect your device soon after it "wakes up" (may take up to 2 minutes).
Don't refresh your browser! If you do, you'll have to rejoin and start with 0 points.
Is there a way to avoid this?
You can adjust network settings on your device!
On iOS devices (iPhone, iPod, iPad):
- Open “Settings” > “General”
- Tap “Auto-Lock” and choose “Never”
On Android devices:
- Go to "Settings" > "WiFi".
- Tap on the "Menu" key > "Advanced".
- Tap on "Keep Wi-Fi on during sleep" and select "Never".
Toggling these features may drain your device's battery more rapidly.
Consider undoing these changes once done playing.
How can we improve this article or the features described?
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