In general, we have a no refunds policy. Per sections 5 and 10 in our Terms and Conditions, downgrades or cancellations are effective at the end of your current billing cycle. Dues already paid to us will not be returned.
If a scheduled recurring payment is declined, we will email you to update your payment information. We will also send email reminders every few days when our billing system periodically attempts to charge the card we have on file.
If the payment is not successfully processed within 14 days, your subscription will be canceled. To fix this, please sign in and navigate to your billing page to update billing information and reactivate your subscription.