Can’t upgrade in the mobile app

If you purchased a subscription through the Google Play Store or Apple App Store but our mobile app doesn’t recognize it, try the following: 

1. Sign out of your account, then log in again

2. Try to restore your purchase

• Open the profile page in the app
• Tap “Restore Purchases”
  
  

3. If all else fails, contact our support team. Tell us what the problem is and please let us know how you’ve tried to fix it.