I understand your concerns about preferring human support over a chatbot. At Kahoot!, we strive to provide the best possible support experience for our users. While we do use chatbots to handle some initial inquiries and provide quick solutions, we also have a dedicated team of human support agents ready to assist you with more complex issues.
For immediate human assistance, please fill out our service request form at kahoot.com/contact. This will ensure that your request reaches our support team directly, and they will get back to you as soon as possible. If you have already filled out the form and need further assistance, please send an email to help@kahoot.com with your confirmation code, and we will prioritize your request.
Leigh-Ann
0
Great
_his.favorite.ex_
0
Support also takes too long to respond sometimes and nothing seems to be resolved.
I would rather see “thank you for the suggestion” a few days later as opposed to months later. If it's months then reply with “DONE” otherwise it's just an empty comment.
LuckyESL
1
Support also takes forever even to approve a COMMENT on support.kahoot …
We apologize for the delay in approving comments. Our support team is experiencing a high volume of requests, which can lead to longer processing times. We are committed to improving our response time and appreciate your patience. If you have any support related questions please contact our team directly here.
Anna
0
Just let us comment without needing to approve. It's easier to remove comments than to comment, comments that could prove useful for Kahoot to improve its services.
6 comments
Hi everyone! Thank you for your feedback.
I understand your concerns about preferring human support over a chatbot. At Kahoot!, we strive to provide the best possible support experience for our users. While we do use chatbots to handle some initial inquiries and provide quick solutions, we also have a dedicated team of human support agents ready to assist you with more complex issues.
For immediate human assistance, please fill out our service request form at kahoot.com/contact. This will ensure that your request reaches our support team directly, and they will get back to you as soon as possible. If you have already filled out the form and need further assistance, please send an email to help@kahoot.com with your confirmation code, and we will prioritize your request.
Great
Support also takes too long to respond sometimes and nothing seems to be resolved.
I would rather see “thank you for the suggestion” a few days later as opposed to months later. If it's months then reply with “DONE” otherwise it's just an empty comment.
Support also takes forever even to approve a COMMENT on support.kahoot …
Hi LupeEFL!
We apologize for the delay in approving comments. Our support team is experiencing a high volume of requests, which can lead to longer processing times. We are committed to improving our response time and appreciate your patience. If you have any support related questions please contact our team directly here.
Just let us comment without needing to approve. It's easier to remove comments than to comment, comments that could prove useful for Kahoot to improve its services.
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