Update:
If you want this disabled for your account, create a support post/ticket like this one and they can disable it for you. I have to assume that their "authentication" is a malicious way to prevent account sharing. There is no other reason for it to be implemented in such a backwards way. As a paying customer ($120 a year!), I shouldn't have to deal with this. But it is what it is.
Original title: Email verification??? Seriously???
Original post:
I am extremely annoyed that I need to verify via email EVERY TIME I log in to a new computer. I work at 3 different schools with 3 different classrooms at each school. I now have to verify via email on nine different computers every time I want to run a quiz.
The worst part is: The verify feature doesn't even work
I was unable to do Kahoot in my 5th grade class today because I was unable to login to my account. I received two different verification emails, neither of which worked. I was using Edge on a windows 10 computer.
I had copy and paste the URL to my profile just to play my quiz. This meant I was NOT given a report after the quiz was finished because it was anonymous.
I am paying $120 a year for an account I cannot log into.
This should either be A: an opt-out feature OR B: Allow third party offline authenticators (e.g. google authenticator).
This feature is so horrible, I recommend kill switching it until a better solution is found.
18 comments
Hi landenlove71
We're sorry to hear you have had these challenges receiving your verification emails.
We have made an update to verify your email better, so hopefully the verification process should work for you now?
If you still encounter issues with receiving your verification emails, please feel free to contact our support .
Thank you for your feedback🙏
Also, you have to wait five minutes between verification emails. My students will have already graduated, gone to college, had a family, and start collecting social security before that second email hits my mailbox.
Same Problem Here! 3 different Schools and verification every time i want to Access my Account. Bad enought to think about cancel my membership. Please solve this soon! Thank you
@Lars Upon further research, there is a HUGE oversight with the verification process. Please see my new post here: https://support.kahoot.com/hc/en-us/community/posts/25332313610131-MAJOR-flaw-with-email-verification
I can’t get past email verification because I can’t access personal emails on my schools’ computers. I don’t want to use my personal phone and mobile data for work and to access my kahoot. My students can’t play Kahoot because of this. Someone please fix this as soon as possible.
Hi chemenor! Would it be possible to update your account to have your work email on file? It sounds like this would be a quick fix for you to verify at work on one device.
Also, we recently updated this help article with a section about email verification that discusses why this might be happening. In particular, signing in to multiple devices in a short time span may cause this. If your school administration is ok with you working on curricula and with student information from different devices, then our EDU team would need to talk with them about setting up an EDU workspace that allows them to manage this sort of access for you and others at your school/district. In doing so, they'd be able to disable email verification for workspace members.
I hit the verify button on my email, but still can't login to my account from my other laptop. Why????
Hi AllStarDE2! I believe your case would be the same as above: signing in to multiple devices in a short time span may cause this.
Hi Bryan, could you define what’s classed as a “short time span”? My classes are between 40-45 minutes long and I need to sign into a different device each time.
Hello Bryan Is there a way to disable email verification for my individual account? It is really annoying frustrating whenever I'm trying to sign in to my work computer, personal, etc. and I have to constantly verify.
I am having the same issue....why is it like breaking in to fort knox to get on freaking Kahoot?
The IT/cybersecurity people are running amok.
I have the same problem, need to verify email account every time I login to the computer class, a Windows 10 machine.
It is quite problematic, a huge waste of time. Please, help.
I have the same problem. I am asked to verify EVERY SINGLE TIME I OPEN, prompting me to have to open my email on my whiteboard in front of my entire class, which is an obvious problem, because it won't verify if I click the link from my laptop! Once I verify on a device, shouldn't it save that information? Or give me the option to opt out of this "feature"? I'm also ready to cancel. I pay for this service, I should be able to use it without such difficulty.
I have the same problem, please change this verification via mail. It is completely annoying!
I m thinking to cancel the pay version of Kahoot.
Yeah, the verification is a 50/50 shot on it working or arriving. What about the kahoots has to be this secure? The tm mouse products? At least allow SMS or some other verification that doesn't just rely on an email to the exact device.
Similar problem.... is there a way to opt out?
I have nearly 500 students in my class. Last year or years before that, my tutors (teaching assistants" used my account to log in to my Kahoot account to run simple quizzes (only 5 questions run in a 2-hour tutorial class) and everything went so well. This year, howeverr, it is becoming a disaster for me in such a big class. Whenever my tutor tries to run the quiz, it sends "Verify your email" to my Inbox. One of them has a class that starts at 8:00am, the message sent to me at about 8:00am when he started the class, and I was driving my kids to school. He had to cancel the quiz and students responded negatively.
I don't believe security threat reasons or things like that. Obviously, this is a way Kahoot does in order to maximize profits. By restricting one user per account ("Individual account"), only that person can access Kahoot conveniently. If he lets his tutors use his account for teaching, he has to make sure to click on the verificaiton link to allow him to proceed, or he will be locked out of Kahoot.
The way forward now is simply to kill Kahoot quizzes and use Microsoft Form to collect student responses, as one of my tutors did for this week.
Hi @uqhluong! I see the frustration there. If they're using the same device, in the same classroom, with the same account, this shouldn't be happening. Technically, we don't condone account sharing because we monitor for data breaches and can't tell on our end if someone else accessing your account was authorized by you or not. But your situation doesn't sound like one that should trigger our automations. If you don't mind, please submit a help request at https://support.kahoot.com/hc/requests/new so our team can dig deeper and hopefully remedy this on your account.
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