How to contact Kahoot! Support Team

Updated

Are you wondering how to contact Kahoot! support? Whether you need technical assistance, have questions about your subscription, or need help hosting a game, our customer care team is ready to assist you.

What is the best way to contact Kahoot! Support?

The most effective way to reach our team is by submitting a request through our official system. The best way to get in touch is by using our contact form. By using this form, your request is automatically routed to the correct department, ensuring the fastest possible resolution.

What details should you include in your support request?

To help us resolve your issue quickly, please provide the following details when filling out the form:

  • The exact email address associated with your Kahoot! account.
  • A clear description of the issue or question.
  • Any relevant screenshots, error codes, or invoice numbers if you are inquiring about billing.
  • Contact us from the email address linked to your account (if possible). This is the best way to reach out as it allows us to assist you immediately without needing to perform additional account ownership verification.
💡 Before reaching out, try searching our Help Center! We have hundreds of articles covering common setup, gameplay, and billing questions that might solve your issue instantly.

How can child account holders get help?

Because of privacy regulations, we have specific procedures for younger users. If you are a child account holder, please have a teacher, parent, or legal guardian contact us on your behalf for help. We cannot process direct support requests from child accounts.

☝️ Please ensure the parent or guardian uses their own email address when filling out the contact form, but mentions the username of the child account in the description.

FAQ

  1. Do you offer phone or live chat support? Currently, Kahoot! provides support primarily through our online contact form. We do not offer direct inbound phone support. Submitting a ticket via the contact form is the quickest way to get assistance from our specialists.
     
  2. What information should I include when I contact support? Always include the email address linked to your account, a detailed description of your problem, and any relevant screenshots or billing documents.
     
  3. How do child accounts contact support? Child account holders cannot contact support directly. A parent, guardian, or teacher must submit the contact form on the child's behalf.
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