Kahoot! questions: How to use scale and NPS scale

Discover how Kahoot! scale and NPS scale question types can enhance your surveys and feedback collection. Learn to measure customer loyalty with NPS and gather opinions with Likert scales effectively. Perfect for market research and audience feedback.

Shortcuts

Kahoot! questions: Scale questions

Scale: Use cases

The Kahoot! scale question type is designed for gathering opinions, feedback, or measuring attitudes on a particular topic. Here are some key scenarios and examples where the scale question type can be effectively used:

• Customer feedback and market research. The scale question type is ideal for measuring customer satisfaction and loyalty. Likert scale questions are structured to provide quantifiable answer options, making data analysis easier. Respondents have a range of answers that are more specific to how they feel about a product or service. This is useful for detailed surveys where you want to understand the degree of agreement or satisfaction among respondents.

• Educational Assessments. In educational settings, the scale question type can be used to gauge students' self-assessment of their understanding of a topic or their confidence in their skills.

• Employee Feedback. Companies can use the scale question type to understand how employees feel about various aspects of their work environment, such as the effectiveness of a new policy or their satisfaction with workplace amenities.

• Event Feedback. After events or workshops, organizers can use scale questions to quickly gather feedback from participants about their experience.

• Product Reviews. Scale questions can be used to rate products or services, allowing users to provide a numeric rating that reflects opinions about the product.

Scale: Create

1. Start creating a kahoot.
2. Click the Add question button on the left-side panel and select the Scale option from the list.
   
   
3. Type your question at the top of the creator.
   Make sure that the answer can be expressed on a numerical scale. For example:
   
   • How satisfied are you with the recent product update?
   • How knowledgeable do you consider yourself in your field of expertise?
   • How would you rate the ease of use of our new software?
   • How confident are you in understanding the material covered in today's lecture?
   • How much do you agree with the following statement: 'Technology has significantly improved my daily life.
     
4. Select the time limit on the right-side panel.
   💡 You can choose from 30 seconds to 4 minutes.
   💡 Make you give enough time for your players to consider their responses.
5.  Choose the scale type.
   
   
   • Likert scale
     The range is 1-5.
   • Custom
     This option allows you to set the range of the scale (0-10).
     
6. Choose the labels. You can choose one of the options from the list to select the Custom option that allows you to insert your labels. The character limit for a label is 20.
   
   
7. Find and insert media.
    
8. Save your kahoot.

Scale: Host

1. Start hosting the kahoot with the scale question. Alternatively, assign the kahoot as a self-paced assignment.
2. The question will be presented on the host’s screen. Tip:
   
   
3. Players mark their answers on the scale and submit them.
4. When the time is up, click View answers in the top right corner to display the results on the main screen. Players’ answers will be visualized as a graph on the big screen.
   💡 You can omit this step by clicking Skip answers. The answers can be later reviewed in the after-game report.
   

Kahoot! questions: NPS scale questions

Net Promoter Score (NPS) Measurement. The NPS scale question type is used to calculate the Net Promoter Score, which is a standardized scale question type used to rate the likelihood that users would recommend a company, product, or service to a friend or colleague. The NPS is typically interpreted and used as an indicator of customer loyalty, and the score is often used to benchmark products or companies against each other.

NPS scale: Use cases

The Kahoot! NPS scale question type is designed to measure customer loyalty and satisfaction. Here are some use cases for the Kahoot! NPS scale question type:

• Customer feedback. The NPS scale question type can be used to gather feedback on customer satisfaction and loyalty, particularly in a business context. It allows companies to understand how their customers feel about their products or services and whether they would recommend them to others.
• Event feedback: Organizers can use the NPS scale question type to collect feedback from participants after events or workshops to understand their overall experience and the likelihood of recommending the event to others.
• Employee feedback. Companies can also use the NPS scale question type internally to gauge employee satisfaction and the likelihood of recommending their workplace to others.
• Educational assessments. While not a primary use case, a higher education student or educator could use the NPS scale question type to assess satisfaction with educational content or programs.

NPS scale: Create

1. Start creating a kahoot.
2. Click the Add question button on the left-side panel and select the NPS Scale option from the list.
   
3. Type your question at the top of the creator. 
   The question should ask about the likelihood of some action or sentiment on the responder's end. For example:
   • On a scale of 0 to 10, how likely are you to recommend [specific product] to a friend or colleague?
   • On a scale of 0 to 10, how likely are you to recommend [brand name] as a whole to someone you know?
   • Considering your most recent experience with us, on a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?
     
4.   Select the time limit on the right-side panel.
   💡 You can choose from 30 seconds to 4 minutes.
   💡 Make you give enough time for your players to consider their responses.
5. Find and insert media.
    
6. Save your kahoot.

NPS scale: Host

1. Start hosting the kahoot with the NPS scale question. Alternatively, assign the kahoot as a self-paced assignment.
2. The question will be presented on the host’s screen. Tip:
   
   
3. Players mark their answers on the scale and submit them.
4. When the time is up, click View answers in the top right corner to display the results on the main screen. Players’ answers will be visualized as a graph on the big screen.
   💡 You can omit this step by clicking Skip answers. The answers can be later reviewed in the after-game report.
   
   • The results are categorized into Detractors, Passives, and Promoters.
   • The Net Promoter Score (NPS) is then calculated by assessing the distribution of these responses. This scoring method helps gauge overall customer satisfaction and loyalty.
   • The results are visually presented using red, yellow, and green colors. This visualization aids in easily interpreting the feedback, with each color representing different levels of customer sentiment.

💡 Go to the game report after the game to review all the answers.