If you purchased a subscription through the Google Play Store or Apple App Store but our mobile app doesn’t recognize it, try restoring your purchase.
In order to restore your in-app purchase please make sure that you are logged into the same Kahoot! account you were logged in with when the purchase was made! Restoring a purchase on an account other than the one it was initially purchased on may not be possible, unfortunately.
- Open Kahoot! app;
- Click on the avatar icon in the top left corner to access your profile;
- Open settings on the top right corner and find the Restore Purchase option;
- If all goes well, you should see your plan's name.
If the above solution does not help, please follow these steps:
- Take a screenshot of the error you are receiving when restoring the purchase (if any)
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- Take a screenshot, or save the invoice/receipt you received for your purchase
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- Make sure to note the specific email address that received the invoice
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- Double-check that you didn't log in with the wrong account (perhaps you have more than one email address?), it's a lot easier to troubleshoot if we have accurate information
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- Make a note of whether the purchase could be from a shared device (family iPad or similar). Perhaps the subscription is tied to someone else who also has access to the device, and was logged in to their own account when the subscription was activated. You may have been billed if your payment details are tied to the mobile app store on the device that was used, even if someone logged in to a different Kahoot! account on our app before it was purchased
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- Next: contact our support team. Tell us the problem and provide the information you gathered in the steps mentioned above, and share the screenshots you have taken with us.
We'll get back to you as soon as possible!
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In some cases, it may be beneficial to reach out to the store the subscription was purchased from directly. You can find more information about mobile subscriptions here.
7 comments
You show an option "restore purchases" which is not even available in my Kahoot app !!!
I just recently purchased a year's subscription - kahoot Pro - and am UNABLE to use it!
Despite repeated emails to staff, I'm getting only computer-generated responses.
If I had known this would happen, I would never have bought a subscription in the first place!!!!!
Please can you correct this problem??
I paid for the pro plan year subscription but when I decided to upgrade, it charged me but does not give me access to the premium features. I love using Kahoot and my class greatly enjoys it but am very frustrated about not being able to use the package I purchased. I have been in touch with IT but thus far the problem is still not fixed.
Same as above
Same problem, this is going to lose a lot of customers
Same problem too!
Have the same problem !
Same here....
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