Shortcuts:
Change password while signed in
Start by clicking on your avatar in the top right corner of the platform and selecting Profile settings.
- Go to the Change password section
- Enter your current password.
- Enter and repeat your new password.
- Click Save.
Can't sign in
Below are some common reasons for sign-in issues:
- Forgot your password
- SSO (single sign-on) not working
- You reset your password but are still told it's incorrect
- Password reset tool says "We couldn't find a user with that email"
- Not receiving a password reset email
Forgot your password
To reset your password, do the following:
- Go to https://create.kahoot.it/auth/forgot-password.
- Enter your email and click Send reset link.
- Look in your email inbox for a new message from “noreply@getkahoot.com”. Make sure to check the spam folder.
- Use the one-time-use link in that message to set a new password within 24 hours.
SSO (single sign-on) not working
When creating an account you could choose to sign up via Google, Microsoft, Apple, or Clever. If this was done on your account, you can log in with the SSO (single sign-on) method that you selected when creating an account.
If your SSO email is about to change, it's important that you sign in and update your email on file before changes take effect so that you can continue accessing your account with your username or email and password. You can update the email tied to your account and perform a password change.
We cannot verify you if you no longer have access to the email on file. Please ensure you keep this current at all times. If you no longer have access to the email you created your account with, you will need to create a new account.
You reset your password but are still told it's incorrect
If you already reset your password and are still unable to sign in with email and password, try signing in with your username. Young students cannot sign in with email. If the information you provided at sign-up indicated you're a minor, you will need to use your username to sign in. If you've forgotten your Kahoot! username, it should be in the reset password email sent to you.
Password reset tool says "We couldn't find a user with that email"
If you tried to initiate a password reset and saw this error, we likely have a different email on file for the account you're trying to access. You'll need to try a different email. Please note that our password reset tool will rate limit how frequently you can submit requests.
Not receiving a password reset email
Seeing an error saying try again later?
This tool limits how often you can request a password reset. Please try again in about an hour, or use a different device for immediate use.
Advised to check your inbox but nothing’s there?
Password reset emails should be received within 5 minutes. If not, then your email service may be blocking our service notifications. Schools and businesses often provide email addresses that are controlled by a service with heightened security settings. If you don’t find our email in your spam folder, you’ll need to contact your email server’s IT admin and request they add noreply@getkahoot.com to the apply list so you can receive service notifications from us.
9 comments
make an easier way to add a profile picture
I have not been able to change the name of my school. I have tried "settings" and searched everywhere but cannot find instructions on how to change the name of the school on my account. Please help!
We still cant upload our profile pics.
We pay for Pro account. But it is shameful that we cant upload our profile pics. Strongly ask for refund.
We pay for Pro account. But it is shameful that we cant upload our profile pics. Strongly ask for refund.
how do I delete an account?
I Still unable to upload my profile pic https://oceanofgamesy.com
under manage subscriptions--cancelling my account is NOT an option?
I notice there are no phone numbers, how do i get out of this scam?
I accidentally clicked business or somehing instead of personal when I was creating my account and it wont let me go back to change it. I'm now just stuck at the choosing a business plan page because it keeps making me entering a credit card number even though I don't have one cause I'm a kid! Can someone help me delete my account or something so I can start over and click the right button this time?
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