Kahoot! account: How to update the email

Keeping your login email up to date ensures you never lose access to your Kahoot! account. This guide explains how to change the email address you use to log in, how to troubleshoot common issues, and the difference between your login and billing emails.

• How do I change my Kahoot! login email?
• What is the difference between a login email and a billing email?
• FAQ

How do I change my Kahoot! login email?

You can easily change the login email tied to your Kahoot! account through your profile settings. Make sure you have access to both your old and new email inboxes, as you will need to verify the change.

1. Log in to your Kahoot! account.
2. Click the avatar icon in the top right corner of the screen.
3. Select Profile settings from the dropdown list.
   
4. Type the new email address in the User information section.
5. Click Change. (Note: The button will be greyed out until a new email is typed).
   
6. Enter your account password to verify your identity when prompted.
7. Open the confirmation email sent to your new address.
8. Follow the link in the confirmation email and log in with your old credentials to complete the change.
   

What is the difference between a login email and a billing email?

The login email is the email address you use to sign in to your Kahoot! account.

Your billing email might be different from your login email. The account’s billing email is where Kahoot! sends invoices and billing-related communications, such as renewal reminders, past due notifications, and declined payment notifications.

FAQ

1. What if I used Single Sign-On (Google/Apple/Microsoft/Clever) to create my account?
   Because SSO users do not have a native Kahoot! password, you will be prompted to log in via your SSO provider to confirm the email change. Alternatively, if you want to detach your SSO entirely, you must first log out and use the "Reset Password" tool to generate a native Kahoot! password before updating your email.
    
2. What happens if I lose access to my original email address?
   If you have completely lost access to your original inbox and forgot your Kahoot! password, you cannot update the email yourself. You must contact Kahoot! Support to undergo a manual account ownership verification process. You will be asked questions about your last login date, country, and created kahoots to prove ownership.
    
3. Can I merge my personal and school Kahoot! accounts?
   Merging accounts is currently not possible. If you have kahoots saved on a personal account and want them on your school account, you cannot merge them, but you can use these official workarounds to transfer your content:
   1. Make the kahoots public on the old account, search for the creator's username on the new account, and duplicate them.
   2. Share the kahoots directly with the new account, go to the "Shared with me" tab, and duplicate them.
       
4. Why don't I see an email address on my child's/young student account?
   Young Students (under 13 in the U.S., under 16 elsewhere) log in using a username rather than an email address. Due to the Children's Privacy Policy, Kahoot! does not retain their email addresses, so the email update feature does not apply to them until they reach the age threshold and pass the age-gate verification.
    
5. Can I have multiple accounts with the same login email?
   No. The login email tied to your account has to be unique. There cannot be more than one account registered with the same login email address.
    
6. Why is the "Change" email button greyed out?
   Before you provide changes, the "Change" button is always greyed out by default. You must click into the text box and insert the new email address before the button becomes available to click.
    
7. Why am I not receiving the confirmation email?
   Make sure your new email inbox can receive external communications. This is also necessary if you ever need to reset your password and restore access to your account.
    
8. How do I cancel my subscription?
   If you are updating your account information before closing your account, you must manage your billing separately. You can find out more by reading our guide on canceling your web subscription.

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