What is Kahoot!’s refund policy?
Understanding the Kahoot refund policy is important when you are purchasing a subscription, managing your account, or looking to cancel. This guide explains your right to withdrawal, how content subscriptions differ from feature subscriptions, and how to request assistance.
Do I have a right to withdraw and get a refund?
According to our Terms and Conditions, your eligibility for a refund depends on the type of subscription you purchased:
- Feature Subscriptions: If you are a consumer, you may use your right to withdraw from your feature subscription within 14 days of purchase.
- Content Subscriptions: If you purchase a content subscription (like Kahoot! AccessPass or content on the Kahoot! marketplace), you do not have a right to withdraw or receive a refund. This is because you gain immediate access to the premium content upon purchase.
Per sections 5.4 Cancellations and 5.5 Upgrades and downgrades of our Terms and Conditions, downgrades or cancellations are effective at the end of your current billing cycle. Dues already paid to us will not be returned.
Withdrawal from a subscription with immediate effect and receiving a refund is not a self-serve process. Depending on your jurisdiction, you may find a withdrawal button in your profile -> Manage subscription section. Alternatively, you can contact our support team directly.
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8 comments
Kahoot getting worse and worse every year...
I'm not teaching anymore and would like a refund... do you send out email that payment will be withdrawn from your account.
Hi all! Please submit a refund request if you have reason to believe an exception to policy should be made.
While our terms and conditions advise that refunds shouldn't be expected, customer trust is important to us. If you believe some sort of error has occurred, please submit a request immediately. The further away the transaction date gets, the less likely we can assist.
Lastly, if the purchase occurred through a 3rd party (like Apple, Google, or Amazon app stores), then the related paid service/subscription is managed through their web portal and you would need to submit a refund request to them in accordance with their refund policies. Our team cannot assist with purchases through 3rd parties.
Did they same to me charged me for an account I do not have. I am not sure how they got my information to do this. I cannot afford them to take 101 dollars from me since I had surgery and missed three months of work. I have submitted a request. But Kahoot as a business should send an email notifying/reminding people their payment will be withdrawn. If my request is not answered quickly I will dispute the charge with my bank.
Is the only payment option to pay for ONE WHOLE YEAR??? Why can't I just pay for a month?
We currently offer annual billing for all of our educational plans, which allows us to provide the best value to our customers.
While we don’t have a monthly billing option, our website shows the monthly equivalent cost of each plan to help you better understand the pricing. All plans are billed upfront for the year.
We appreciate your understanding and are here to help if you have any further questions or need assistance.
Hi @moran_liang.
Thank you for your feedback and your patience. I can see that one of our agents contacted you via email. Please check your inbox.
Thanks for your help.
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