How to cancel a renewal of your web subscription

If you are looking to cancel your Kahoot subscription and stop future auto-renewals, you have come to the right place. This guide explains how to manage your Kahoot billing, downgrade your Kahoot account, and ensure you are not charged for the next billing cycle.

 
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Shortcuts:

• How does cancellation work?
• How to cancel (Step-by-Step)
• What happens to my workspace team subscription?
• What happens after my subscription expires?
• Troubleshooting: What if I don't see the cancel button?
• FAQ

How does cancellation work

It's important to understand that canceling your subscription is not the same as deleting your account or using your right to withdraw.

• Canceling your subscription renewal means you're simply stopping future automatic renewals. You can continue to use your account and all its prepaid features until the end of your current billing cycle. Typically, you can cancel the renewal directly from your account settings (See: How to Cancel).
  Renewal cancellation goes into effect at the end of your current prepaid period. You and your workspace members (in case you have a team plan) will have full access to your plan’s features until then. We do not refund dues already paid.
   
• The right to withdraw (also known as a cooling-off period) is different. This allows you to cancel your subscription entirely with immediate effect and receive a refund. This option is usually available only within a short timeframe, typically 14 days from your original purchase date. Depending on your jurisdiction, you may find a withdrawal button in your profile -> Manage subscription section. Alternatively, you can contact our support team directly.
  
  Please note that deleting your account within 14 days of a subscription purchase doesn't trigger your right to withdraw. Your subscription won't be automatically refunded just by deleting your account.

How to cancel a Kahoot! web subscription

1. Log in to your account and open your account settings menu.
2. Select Billing from the list of Settings.
   
3. On the billing page, click Manage subscription to access your secure payment area.
   
4. In the Subscription section, click Cancel Subscription.
   
5. Follow the prompts to confirm your decision. 

What happens to my workspace team subscription?

If you are part of a Workspace (multi-license subscription), only the Workspace owners have the permission to cancel the subscription. If the owner decides to cancel, it affects all licenses, and the subscription will be canceled for all admins and members simultaneously. You can review how to adjust permissions in our guide on Workspace roles explained.

What happens after my subscription expires?

Once your prepaid billing period ends, your account will be downgraded to basic access.

• All content inside your personal folders will remain available.
• You can still host games with these kahoots.
• You will not be able to save new edits to your kahoots without first removing any premium features or question types that are no longer included in your basic plan.

Troubleshooting: What if I don't see the cancel button?

If you do not see the option to cancel, check the following:

• Mobile purchase: You may have purchased via Apple/Google. Look for a link directing you to your respective app store.
• Workspace role: You might be a standard member of a Workspace, meaning only the owner can cancel.

FAQ

1. Can I get a refund if I cancel my Kahoot subscription? Canceling a renewal simply stops future charges; dues already paid are not refunded. However, you may use your right to withdraw (cooling-off period) for an immediate refund if you request it within 14 days of your original purchase. Check your Manage Subscription section or contact support.
    
2. What happens to my created kahoots after I cancel? Your created kahoots remain in your personal folders, and you can still host them. However, to save any new edits, you must remove premium features that are no longer available on the basic plan.
    
3. Why can't I see the cancel button in my account settings? This usually occurs if you purchased your subscription through the Apple App Store or Google Play Store, or if you are part of a Workspace team plan where only the owner has billing permissions.
    
4. Does deleting my account cancel my subscription automatically? No. Deleting your account does not cancel an active subscription or trigger an automatic refund. Always cancel your subscription via the Billing page before deleting your account.