As an owner, you can cancel your subscription anytime.
How does cancellation work?
Canceling is not the same as deleting your account. You can still use your account after you've canceled. Cancellation goes into effect at the end of your current trial or pre-paid period. You and your team members will have full access until then. We do not refund dues already paid. Once effective, you will be downgraded to basic access.
- All content in your personal folders will be available to you. You'll be able to host games with them. But you won't be able to save edits without first removing features that are no longer available to you.
- Team content is not deleted, but the team space (and content within it) cannot be accessed. If you start a new subscription in the future, this content will be available again.
How to cancel
Note: If you subscribed via our iOS or Android mobile app, your subscription is managed by Apple or Google. You may see a Manage subscription link in your account settings menu that directs you to sign in to the appropriate app store. You'll need to cancel directly within the app store that manages your subscription. Any billing matters (including refund requests) for mobile subscriptions are subject to Apple or Google's terms and require you to contact them directly to resolve.
From your account settings menu, choose Billing in the list of Settings.
Note: If your plan does not include a team space, the account menu will simply have a direct link to the Billing page under Subscriptions.
On the billing page, click Manage subscription. This will take you to a secure area where you can view and change payment details. In the Subscription section, click Cancel Subscription.
Article discussion
8 comments
GIVE ME MY MONEY BACK!!!!
I'm literally a kid. I don't have a credit card. I just accidentally clicked business or something instead of personal and now it won't let me go back and change it without entering a credit card that I don't have!
It's impossible to get in touch with you guys? WHY? I am a corporate client. Could someone please contact me? urgently!
A 5 day trial and no option to pay a reasonable monthly subscription. Premium subscription clearly advertised as free whilst schools are closed. A disgrace. Although it's only £108 I will contact my bank if I am not refunded and I will ensure that 100's of teaching colleagues are aware of this con. Unbelievable way of expoliting hard working low paid teachers.
There is no option to DELETE credit card details after (free trial) subscription is cancelled?!
Hello, I would like to cancel my subscription, but there is no cancel option in my account, also i don't have any idea when will my subscription will end. Please do something about this, thank you.
I would like to cancel my subscription, i hope you can do something about this.
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