In general, we have a no refunds policy. Per section 5 in our Terms and Conditions, downgrades or cancellations are effective at the end of your current billing cycle. Dues already paid to us will not be returned.
If a scheduled recurring payment is declined, we will email you to update your payment information. We will also email reminders every few days. If your payment information is not updated within 10 days, your subscription will be cancelled. To fix this, you’ll need to sign in and navigate to your billing page to update billing information and reactivate your subscription.
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4 comments
Good morning, I would like to refund the product as I was not notified before being cashed from my card. also seen that I did not use the product, only on the first day.
Good morning, I would like to refund the product as I was not notified before receiving money from my card. I also saw that I did not use the product, only on the first day.
Could you help me with that? Thank you very much in advance.
While I appreciate the Terms and Conditions, the sketchy nature of your business model should be more transparent. You could probably earn a lot of goodwill with potential customers by sending an email warning 24 hours before their card will be charged. I wonder how many customers cancel the day they are billed and have to keep a paid but an unused product subscription for the rest of the year.
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