In general, we have a no-refund policy.
Per sections "Payments, cancellations, upgrades" and "Term and Termination" in our Terms and Conditions, downgrades or cancellations are effective at the end of your current billing cycle. Dues already paid to us will not be returned.
Depending on the plan, your trial may be terminated immediately after cancellation.
Cancellation of a subscription does not automatically grant a refund.
For all relevant inquiries, please contact our Customer Support.
Good morning, I would like to refund the product as I was not notified before being cashed from my card. also seen that I did not use the product, only on the first day.
Good morning, I would like to refund the product as I was not notified before receiving money from my card. I also saw that I did not use the product, only on the first day.
Could you help me with that? Thank you very much in advance.
While I appreciate the Terms and Conditions, the sketchy nature of your business model should be more transparent. You could probably earn a lot of goodwill with potential customers by sending an email warning 24 hours before their card will be charged. I wonder how many customers cancel the day they are billed and have to keep a paid but an unused product subscription for the rest of the year.
Me gustaría reembolsar el producto ya que no me notificaron que se haría el cobro de inmediato.
I want a refund since I have never receive a notification of the charge.
Educators are supposed to get premium for free so we can help our kids - lo and behold I received a $504.00 charge on my account? No way am I paying that, heh.
Very unethical practices, especially with no notifications or confirmations.
I have basically been ripped off!! No refund policy and have only used your website twice......
I was charged incorrectly for the whole year. When I started trial for 7 days, kahoot site informed me that I may be charged for a month. But now I see, my credit card was charged with whole year subscription.
I don't want this subscription. I am really poor and it's a big amount for me. Please refund my money as soon as possible.
This is very wrongful deed done by kahoot. I was not aware of the fact that you may charge me for the whole year.
This appears to be their business model -- setting up a trial, giving no notice of the end of the trial, and charging people without giving them an opt-out. I don't even see my billing info under settings (shown in their help pages but not on my profile). These companies are infuriating and I'm about to tweet this experience to my higher education friends and colleagues. BAD company.
Kahoot still charged my card a day after I cancelled. You guys are greedy scammers.
Good morning, I would like to refund the product as I was not notified before charging my card. also seen that I did not use the product, only on the first day.
Please let me know the process for refund
there is no phone number ot contact...
Hi all, I have had the exact same issue as the above. I have emailed the founder and the support team to advise. Based on my research, these are my findings.
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