How do I update my billing info and view invoices?

Are you looking to update Kahoot billing info or access your latest payment records? This guide explains how subscription owners and admins can securely manage their payment details, update their billing email, and view Kahoot invoices directly from their account settings.

• Who can update Kahoot! payment details?
• How do I update my billing info?
• How do I update my billing email?
• How do I view, download, or print invoices?
• How do I manage mobile app subscriptions?
• FAQ

Who can update Kahoot! payment details?

Only account owners have the permissions required to control the billing information on file. If you hold one of these roles, you can update the credit card on file, adjust the total licenses included in your subscription, and access past or current invoices.

How do I update my billing info?

To change your payment details, such as your credit card, company name, or VAT number, follow these steps:

1. From your account settings menu, navigate to Billing.
   
2. In the Overview section, click Change payment details. (A new page will open in another tab).
   
3. In the Billing Information section, click Edit.
   
4. Now you can edit the following:
   • Your company name.
   • Your first and last name.
   • Your credit card on file
     (please ignore the card number placeholder, and simply start to type your card number in the relevant field. The grey number there shows where the new number should go).
   • Your VAT number.

 
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How do I update my billing email?

The account’s billing email is where Kahoot! sends invoices and billing-related communication such as renewal reminders, past due notifications, and declined payment notifications. 

Your account login email might be different than your billing email. If you want to change the login email, check out this article.

  
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To update your billing email,  all you need to do is:

1. Log into your account.
   
2. Open the account menu by clicking on your avatar icon in the top right corner of the platform and navigate to the Billing section. You can head over directly to  your Billing page from here: https://create.kahoot.it/user/billing
3. Go to Manage subscription and select Change payment details. 
4. In the top right corner, you should see the name of the account owner. Click the toggle and select Change Email.
   

How do I view, download, or print invoices?

You can easily track your purchase history and access PDF copies of your transactional documents.

1. In the Billing section of your account profile, click View invoices.
   
2. Under the Invoices section, click All invoices to see a complete list.
   
3. Click the download button next to an invoice to save it as a PDF, or click the invoice number to view it online.
   
4. While viewing a specific invoice online, you can use the options just above the document to print or download it.
   

If you have a mobile subscription, you will not find your invoices on the web. Instead, you'll need to get this from the relevant App store. For more information, please click here.

How do I manage mobile app subscriptions?

If you subscribed via our iOS or Android mobile app, you do not have a shared workspace, and your subscription is managed entirely by Apple or Google. You will not find your invoices on the web platform. Instead, you may see a Manage subscription link in your Kahoot! account settings that directs you to sign in to the appropriate app store. All billing matters, including refund requests and invoice retrieval, require you to use the app store portal. Learn more about mobile app subscriptions.

FAQ

1. How do I change my Kahoot! billing email? The account’s billing email is where Kahoot! sends invoices, renewal reminders, and payment notifications. To update it, log into your account and open the account menu by clicking your avatar icon. Navigate to Billing, select Manage subscription, and click Change payment details. In the top right corner, click the toggle next to the account owner's name and select Change Email. (Note: This is different from your login email).
    
2. Can I change the address on a past Kahoot! invoice? Unfortunately, because invoices are considered transactional documents, we cannot make changes to the address details on issued invoices due to strict regulations. We might be able to provide additional address details as a note on the invoice depending on specific factors. Please reach out to support to request this adjustment.
    
3. How do I view my Kahoot! invoices on mobile? If you have a mobile subscription, your invoices are not stored on the Kahoot! web platform. You will need to download your receipts directly from the Apple App Store or Google Play Store.
    
4. Where can I find my subscription cancellation settings? If you need to cancel your subscription or stop a free trial from renewing, navigate to your Billing settings. If you need help finding the cancellation settings, please contact our support team for assistance.