As the owner or admin of your own subscription, you have control over the billing information on file. Only you can update the payment details on file, adjust the total licenses included in your subscription, or access past/current invoices. To do any of this, start by going to your Billing page.
- From your account settings menu , navigate to Billing.
Note: The interface may differ slightly depending on whether your subscription includes shared workspace functionality or not.
Note: If you subscribed via our iOS or Android mobile app, you do not have a shared workspace. Your subscription is managed by Apple or Google. You may see a Manage subscription link in your account settings menu that directs you to sign in to the appropriate app store. Any billing matters (including refund requests) for mobile subscriptions are subject to Apple or Google's terms and require you to use their app store app, web portal, or contact them directly. You can find more information about mobile app subscriptions here.
Update billing info
In the Current Plan section, click Change payment details. A new page will open in another tab.
In the Billing Information section, click Edit.
Now you can edit the following:
- Your company name.
- Your first and last name.
- Your credit card on file
(please ignore the card number placeholder, and simply start to type your card number in the relevant field. The grey number there shows where the new number should go).
- Your VAT number.
|Note: Changes take effect on future invoices only.|
View, download, print invoices
If you have a mobile subscription, you will not find your invoices on the web. Instead, you'll need to get this from the relevant App store. For more information, please click here.
In the Billing section of your account profile, click View invoices (there are two different layouts depending on your account - please see both examples below).
In the Invoices section, you can do the following:
- Click All invoices to see a list of all invoices.
- Click a download button to download a PDF version of an invoice.
- Click an invoice number to view the invoice online.
While viewing a specific invoice online, you can also print the invoice or download it as a PDF. These options will be just above the invoice.
Can I change the address on my invoice?
Unfortunately, because invoices are considered transactional documents, we aren't able to make changes to the address details on issued invoices due to strict regulations. We might be able to provide additional address details as a note in the invoice, but this depends on a couple of different factors. Please reach out to us if you need your address details updated.